Draft for legal review. This notice has not yet been reviewed by a legal adviser or approved by both partners. Bracketed items must be completed before launch.
Who we are
11OCLOCK ([REGISTERED LEGAL NAME AND CIPC REGISTRATION NUMBER]) is the responsible party for personal information collected through this website and when you contact us, under the Protection of Personal Information Act, 2013 (POPIA).
- Email: support@11oclock.co.za
- Phone: +27 67 690 2454
- Address: [PHYSICAL OR POSTAL ADDRESS]
- Information Officer: [NAME — TO BE DESIGNATED AND REGISTERED WITH THE INFORMATION REGULATOR]
What this website collects
This website does not use cookies, analytics, advertising pixels, tracking scripts or contact forms. It loads no third-party fonts or scripts.
Like every website, requests to it pass through the services that host and protect it. They automatically process technical information such as your IP address, browser type, the page requested and the time of the request, to deliver the site and defend it against abuse:
- HOSTAFRICA hosts the website files.
- Cloudflare provides DNS, security and caching, and may process requests outside South Africa.
We do not use this technical information to identify or profile visitors. Log retention: [CONFIRM HOSTING AND CLOUDFLARE LOG RETENTION].
When you contact us
If you email or call us, we receive the information you choose to share: usually your name, contact details, organisation and the content of your message. We use it to:
- reply to you and discuss your requirements;
- prepare proposals and agreements, if you ask us to; and
- manage the client relationship if we work together.
We process this information because you have asked us to, to take steps towards or perform an agreement with you, or for our legitimate interest in responding to business enquiries.
Who we share it with
We do not sell personal information or share it for marketing. We share it only:
- with service providers that process it for us, such as our email providers. The partners' addresses use Google Gmail, which stores messages in data centres that may be outside South Africa. The company address support@11oclock.co.za is hosted by [EMAIL HOSTING PROVIDER];
- with professional advisers, such as accountants and lawyers, under a duty of confidentiality; and
- where the law requires it.
Where information is transferred outside South Africa, we rely on providers bound by laws or agreements that give a level of protection comparable to POPIA.
How long we keep it
We keep enquiries that do not lead to an engagement for [PERIOD, E.G. 12 MONTHS], then delete them. Client records are kept for as long as the engagement requires and for as long as the law obliges us to keep them, for example for tax purposes.
How we protect it
We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. These include access limited to the two partners, multi-factor authentication on email accounts and encrypted devices. See our data practices for more.
Your rights
You may ask us to confirm what personal information we hold about you, to correct or delete it, or object to how we process it. Contact support@11oclock.co.za. We may need to verify your identity first.
If you are not satisfied with our response, you may complain to the Information Regulator (South Africa).
Changes to this notice
We will update this page when our practices change. The date at the top shows when it was last revised.